Handling freight claims requires time and effort from a shipper. There are certain processes, rules, and regulations that should be followed to ensure freight claims are resolved. A third-party logistics (3PL) provider, like PLS Logistics, works on behalf of the shipper and processes a clients’ freight claim from beginning to end. A 3PL does not have liability for freight loss or damage; instead, it works as a liaison with trucking companies and provides communication through the claims process. Shippers benefit from the expertise of freight claims management when claims are properly filed and processed without any holdups.
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