Shipping procedures are a major consideration during a customer’s buying journey. To effectively manage delivery, companies must utilize track and trace features, available on a Transportation Management System (TMS). A TMS helps logistics services providers streamline operations, improve communication, and ensure real-time visibility for customers and internal teams. Additionally, a TMS can reduce transportation costs by up to 30% while delivering consistent performance. This article explores 2 ways track and trace features improve customer service by enhancing transparency and efficiency across the logistics chain.
The track and trace feature of a TMS is especially valuable because it provides real-time, tangible information to the customer and the shipper. For providers like PLS Logistics Services, which manage high volumes of freight across multiple modes, having reliable and robust logistics tracking capabilities isn’t just an advantage—it’s a necessity.
1. Customer Visibility
Customers want more than just the end result; they want the journey. Whether it’s tracking a package using a PLS tracking number, reviewing updates through a PLS login, or accessing digital receipts, people expect to be included in every step of the shipping process.
- Current Status Notifications
With real-time logistics tracking, customers can receive updates the moment a shipment is dispatched. Tools such as TMS shipping tracking automate alerts that keep customers informed, improving satisfaction and reducing customer service inquiries.
- Status Update Notifications
High-performing logistics operations notify customers anytime there is a status change. Whether due to weather, delays, or rerouting, timely notifications help maintain transparency. Logistics delivery tracking and logistics package tracking capabilities allow service teams to provide detailed explanations and estimated delivery times.
- Delivery Notification
A final delivery confirmation—complete with time, location, and order details—gives customers peace of mind. This extra layer of communication supports a professional customer experience and ensures accountability.
For B2B and B2C customers alike, shipment tracking is no longer a luxury—it’s an expectation. Providers that offer granular insights into the shipping process, like PLS Logistics Services, can create lasting customer loyalty.
2. Logistics Visibility
Beyond customer-facing features, track and trace capabilities empower logistics professionals with data and control. With integrated systems, shippers gain visibility across multiple carriers, transportation modes, and touchpoints.
- Route and Carrier Optimization
Track and trace tools reveal inefficiencies within existing operations. For example, using data from logistics shipment tracking, managers can detect recurring slowdowns on certain routes or identify underperforming carriers.
Armed with this data, planners can reroute future shipments, switch transportation modes, or even engage new partners. For instance, slower but more reliable rail service might outperform faster trucking routes with frequent issues.
- Disruption Prevention
Live updates from logistic tracking number systems enable shippers to act quickly in response to road closures, natural disasters, or warehouse delays. With advance notice, they can adjust schedules or reroute shipments—avoiding missed SLAs and dissatisfied customers.
Shippers also benefit from multi-layered tools like 3PL logistics tracking and PLS logistics tracking, which integrate third-party and proprietary data sources to enhance planning.
- Internal Service Improvements
Frontline teams, including those in PLS customer service, are empowered by track and trace tools. With immediate access to shipment data, customer representatives can resolve issues faster, provide real-time updates, and close support tickets efficiently.
In industries where visibility is everything—such as automotive, healthcare, or consumer electronics—having a system like PLS money order tracking or PLS logistics MC number lookup makes a measurable impact on service levels.
Whether working with Pittsburgh Logistics Systems, shipping LTL freight, or managing a national distribution network, having access to granular shipping data improves performance. Track and trace isn’t limited to parcels—it extends to everything from custom parts for manufacturers to palletized freight for retail chains. Having real-time visibility enables proactive communication with stakeholders and minimizes operational surprises.
If you’re handling high volumes or time-sensitive freight, consider leveraging robust track and trace tools. While traditional systems might only provide basic updates, modern TMS and 3PL platforms can synchronize with partners like TMS shipping tracking, offering enhanced insights and control.
Looking for ways to streamline your customer experience further? Check out these helpful resources:
- Download: A Simple Guide to Driving Customer Loyalty through Freight Management to learn about the 4 major demands of customers and how you can overcome any roadblock with a transportation strategy.
- Read this next: Create Visibility through Reporting
From real-time tracking to performance analytics, modern logistics visibility is transforming the way companies serve their customers. With tools like track and trace, logistics tracking, and integrated TMS platforms, companies are building stronger, more transparent relationships with their clients. Providers that embrace visibility tools like those offered by PLS Logistics Services are positioned not just to meet expectations—but to exceed them.
