Job Description: Branch Manager
Location: Houston, TX
Job Summary
Direct the overall activities of the branch to continually and simultaneously achieve two overriding objectives.
1. Serve the customers within our target market in an extraordinary manner so that our company name and reputation continue to flourish
2. Invest time and money in our personnel so that they learn, grow, and become better all around employees and people, and enjoy working for the company.
Summary of Essential Job Functions
- Responsible for training, mentoring, performance management and retaining brokerage team
- Accountable for profit/loss of brokerage organization
- Obtaining budgeted growth goals
- Customer Management:Â Growth, assignment to AE, maintain service and revenue/margin thresholds
- Interacting with Finance to ensure accurate billing and collections within company standards
- Interacting with IT to define business requirements for software enhancements
- Ensure branch infrastructure (system, facility, phone) support company growth and culture objectives
- Oversee the rate development process
- Execute brokerage strategic plan
- Monitor revenue and profit
- Monitor individual performance (day, week, month)
- Assess and maintain team dynamics
- Interact with other PLS departments, as needed, to ensure services delivered to brokerage team are acceptable
- Contact customers to assess customer satisfaction and new opportunity
- Supply rates to customers
- Review weekly activity (pre-billing)
- Update brokerage metrics
- Weekly sales status review
- Weekly training/trainee progress review
- Other duties as required by business needs or as assigned
Minimum Requirements
- Demonstrated ability to lead and develop people while achieving superior results
- Excellent interpersonal and communication skills
- Proven track record of increased sales and revenue growth
Minimum Qualifications
- Bachelor’s degree
- Five (5) years management experience in high volume, fast paced environment
